FAQ

RoehmConnect was built upon customer’s request and needs. We received feedback that our customers would like to find the needed information 24 hours/7 days a week. You can find all documents, track your orders, place orders, and see your order status.

You can add them to your Shopping Cart or create an Order Template so you don’t have to select products manually. The template can be saved and re-used for even faster ordering. we need to expand on this since it’s a bit complicated, maybe compare to quick order?

There is no limit; as many employees as needed can have access, based on the added value it provides to their jobs and roles. The service is free for you.

Yes, the Admin Account for each company has been assigned. This person can set new rights and roles (user management) for each person in the company who needs access. If you don't know who the Admin Account is, don't hesitate to get in touch with your Customer Service Rep.

Of course! You can order directly from RoehmConnect or use your ERP system. The portal provides you with an instant order directly into the Röhm ERP system, so there is no delay or possibility for any errors. All orders will be shown in RoehmConnect regardless of how they are placed.

On the Home Page, click on “Register,” then add your information and press “Request Account.” You should have access within 2 days.

You can contact the admin from your company and request for the account to be deleted, or contact your Customer Service representative. You may delete your account at any time.

The current forms of payment that you have with Röhm will be used. To change these, contact customer service or your sales representative.

You can choose the menu item “Order History” or your monthly order overview and select an order. If the goods have been issued, you will find a Tracking link where you can see the events or live tracking.

If you click on “Purchases” and then on “Order History,” you will be able to view your previous purchases. The history goes back to the time that we set up your RöhmConnect account.

If the order has not already left our production sites, you can change the order within the portal by clicking on the pencil next to the order overview.

You can log on to “My Roehm Connect” and scroll down to the end of the homepage. You will see “Your Contacts” and be able to see who supports you from Customer Service and Sales, and contact them directly by phone or email. Röhm will be looking into other communication tools as well.

Currently, you can use the “contact us” form on RoehmConnect. In the near future, you will be able to give us feedback about RoehmConnect directly from the actual portal, so that we can continue to improve our online services. Additionally, we will be adding a complaint form so that you can quickly give us feedback about a particular order or line item.

Currently, we have around 70% of road transports available for tracking. The quality is good; however, we need to increase the percentage of tracking available and include combination transport. We are dependent on the data that our carriers provide us with and are continuously working with them to improve this service for you.